No I’m not letting a company that loses a whole state off the hook.
Bad! Bad company!!!
[Newspaper to the nose]
Now go to your room!
What kind of daisy-chained, duct taped, and hot glued, dimwitted hick run network are you running when an entire state just turns off.
It makes me wonder if the whole state is plugged into one of those lightswitch controlled outlets and someone thought they were flicking the flourescent switch.
Arrggh.
If you make it a point to call a support line, especially one where the support is in your town–they need your whole phone number. Your little town in the bumcrack of the country is not the end of the world. Not only does it aggravate the person you are talking to, it also just makes you look like the dullest knife in the drawer right off the bat.
If it says that there is an outage for your area, that means there is an outage for your area. I’m not one to call out particular groups (except the paste eaters, because i enjoy saying that–tho i do respect programmers) but the northwest of the country is really bad at figuring out where they are.
This is very common:
“I live in %$#^^#$, SN and the phone says that the state of SN is out, does that mean mine is out?”
“Well, you live in %$#^^#$, SN, which in fact is in SN. “
“But is my area, %$#^^#$, SN out?”
“All of SN is out, therefore%$#^^#$, SN is in an outage.”
“So you are telling me that my area is in an outage or is it something on my computer?”
“I’m saying that yes your area is in an outage. It should be back up in 2 hours.”
“Well is there something we can test on my computer to see that its ok, just to make sure?”
“No we won’t be able to tell due to your area being down, so it will just show incorrect info anyway. When the outage is cleared, you should be fine. If not you can always call back, but unfortunately since the area is down its just going to show that its out.”
“Are you sure we can’t try to get it back online, or at least make sure my computer is ok?”
“Whatever we test now will just show that something is not functioning, like the whole network in your state, because it is down. We won’t really be able to tell anything about your equipment until our works correctly. Did you have an issue before the outage?”“No.”“Then you are very likely only affected by the outage. Once we bring the network back up you should be fine, until then troubleshooting would just tell us that you cannot connect, since our network is down.”
“Well, (grumbles and growls) I still think you should walk me through something.”“In 2 hours, when we have something that works to test against, I would be happy to walk you through something if you still cannot connect. If you want I can call you back when the outage clears to make sure your computer and everything are ok.”“No. You are not helpful at all.(Grumbles more). I am going to call back and talk to the computer lady [the automated system] and see if she will help me. Thanks for nothing.”
Being one to always try to further my education, this monkey is still in school.
One of my profs has a nasty little habit of calling programmers “paste eaters”. I was not aware that this was such a common term amongst the network geeks.
Paste eater.
Now that will be a staple in monkey chatter henceforth.
